For enquiries please contact the Academy using the details below:

Broadoak Academy
Windwhistle Road
Weston-super-Mare
North Somerset
BS23 4NP

Tel: 01934 422 000

Key Contacts

Principal – Mr Danny McGilloway

SENDCo –Bella Charman

Designated Safeguarding Lead – Mr Mark Tipler

Acting Deputy Designated Safeguarding Lead – Mrs Jen Laity

Safeguarding Team – Mrs G Deal, Mrs A Lowey, Ms C Back, Ms E Maspero

Designated Safeguarding Academy Councillor – Mrs B Frise

Chair of Academy Council – Mrs B Frise – [email protected] (Clerk)

Heads of House

Complaints

How to Raise a Concern or Make a Complaint

Broadoak Academy is committed to listening to you and working with you to resolve any concerns or complaints you may have about the academy.

In the first instance, please talk to your child’s tutor if you have any concerns who will be able to make sure they understand your concern in order to help resolve it informally as soon as possible to avoid the need for you to make a formal complaint.

However, if the matter has not been resolved you may raise it formally.  To do this your complaint should be put in writing. If you would like help to do this, please talk to reception staff or the administration team who will arrange for someone to get in touch with you to give you any help you need to create a written summary of your concerns.

Broadoak Academy will then review and/or investigate your complaint which will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.

You will receive a letter detailing the decision and what you should do if you are still not happy with it.  If you need help reading the letter or any communication from the academy, please speak to a member of the reception staff.

To read the full Complaints Policy, please click here or request a printed copy from reception staff.